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Olive Blog and News

David Evans

David has joined Olive as Head of WFO and advanced applications and has over 20 years experience of contact centre planning and management. As a WFO Consultant David brings with him an in-depth knowledge of pre-sales, deployment and delivery of professional services. His role will be to continually evolve the contact centre WFO portfolio through WFM and Analytics and help customers truly embed the technology and deliver ROI. He has previously worked for companies such as Next, Nationwide and JP Morgan where he took on a variety of operational planning roles.

Recent Posts

1 November 2017

by David Evans

Blog

Topics: Cloud, Contact Centres, operational efficiency, productivity, collaboration tools, Blog, workforce management, scheduling, workforce optimisation, automation

24 August 2017

by David Evans

Blog

Topics: Contact Centres, Cloud Telephony, Cloud Comms, Blog, workforce management, cloud contact centre, workforce optimisation, WFM, employee engagement, David Evans, omni-channe

12 July 2017

by David Evans

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

12 June 2017

by David Evans

Blog

Topics: communications, Blog, workforce management, scheduling, cloud contact centre, workforce optimisation

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