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Olive Blog and News

9 November 2017

by Louise Daw

Blog

Topics: Customer Service, Blog, roaming, mobile tarriffs, mobile provider, P3 benchmarking report, connectivity, communication, investment

31 July 2017

by Craig Robinson

Blog

Topics: Customer Service, Contact Centres, operational efficiency, chat bots, Blog, cloud contact centre, automation, political uncertainty, customer expectations, rapid change

30 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Cloud Telephony, Cloud Comms, HR, marketing, communications, Blog, cloud contact centre, customer expectations

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, cloud contact centre, employee engagement

24 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

12 July 2017

by David Evans

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

14 June 2017

by Louise Daw

News

Topics: Olive News, Customer Service, Contact Centres, Cloud Comms, News, cloud contact centre, WFO, WFM

29 March 2017

by James Papier

Blog

Topics: Customer Service, Cloud Comms, cloud communications, chat bots, future, Blog

6 December 2016

by Jo King

Blog

Topics: Customer Service, 24/7, Blog

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