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Olive Blog and News

1 November 2017

by David Evans

Blog

Topics: Cloud, Contact Centres, operational efficiency, productivity, collaboration tools, Blog, workforce management, scheduling, workforce optimisation, automation

20 October 2017

by Colin Campbell

Blog

Topics: IoT, M2M, operational efficiency, productivity, collaboration tools, Blog, Digital Transformation

19 October 2017

by Colin Campbell

Blog

Topics: Contact Centres, IoT, M2M, operational efficiency, productivity, Blog, cloud contact centre, Digital Transformation, call centre, training, gamification, blogs, skills-based routing

31 July 2017

by Craig Robinson

Blog

Topics: Customer Service, Contact Centres, operational efficiency, chat bots, Blog, cloud contact centre, automation, political uncertainty, customer expectations, rapid change

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, cloud contact centre, employee engagement

24 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

12 July 2017

by David Evans

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

27 March 2017

by Nick Beardsley

Blog

Topics: Cloud Comms, cloud communications, cost savings, benefits, applications, operational efficiency, Blog

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