Olive Blog and News

Strong Finish to 2017 as Olive strikes multiple contract wins

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Topics: Olive News, UC contracts, blogs, cloud managed service provider, Unified Communication

How will GDPR affect the call centre industry - 8 steps to take now

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Topics: olive, call centre, blogs, GDPR, Barry Reynolds

Cygnet Health Care selects Olive to deliver a new managed cloud and enterprise mobility communications infrastructure

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Topics: Olive News, Cloud, Cloud Telephony, Enterprise Mobility, News, cloud managed service provider, Cloud Managed Service Platform, Unified Communication, UC

Ten Reasons why ...Olive and O2 are the right choice for Mobile Voice Recording

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Topics: resilient communications, Blog, mobile provider, SMS, call recording, voice calls

Why Olive LOVE working with Vodafone

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Topics: Customer Service, Blog, roaming, mobile tarriffs, mobile provider, P3 benchmarking report, connectivity, communication, investment

5 good reasons to use Workforce Management for forecasting

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Topics: Cloud, Contact Centres, operational efficiency, productivity, collaboration tools, Blog, workforce management, scheduling, workforce optimisation, automation

Six Steps to Make the Most of Your Communications Investment

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Topics: IoT, M2M, operational efficiency, productivity, collaboration tools, Blog, Digital Transformation

The New Rules For Skills-Based Routing

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Topics: Contact Centres, IoT, M2M, operational efficiency, productivity, Blog, cloud contact centre, Digital Transformation, call centre, training, gamification, blogs, skills-based routing

8 things to consider in Gamification for the contact centre

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Topics: Contact Centres, Blog, cloud contact centre, WFM, employee engagement, AHT, handling times, call centre, first call resolution, training, gamification, blogs

Workforce Management (WFM) and Employee Engagement is a No Brainer –  3 key areas to consider

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Topics: Contact Centres, Cloud Telephony, Cloud Comms, Blog, workforce management, cloud contact centre, workforce optimisation, WFM, employee engagement, David Evans, omni-channe

How You Can Reduce Call Handling Times Without Compromising on Service

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Topics: Contact Centres, Blog, cloud contact centre, AHT, handling times, call centre, first call resolution

British Cycling selects Olive to deliver Managed Communication Services

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Topics: Olive News, Telecomms Management, Business Communications, Convergence Solutions, News, Managed Communication Services, British Cycling

Armageddon for calling prospects (B2B and B2C)?

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Topics: Blog, marketing calls, DMA, contact centre, outbound calling, coldcalling, telemarketing, regulations on outbound, sales calls

The best and worst mobile providers for EU roaming

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Topics: Blog, roaming, mobile tarriffs, mobile provider

What are 2017's Technology Trends and how is this influencing Business?

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Topics: Customer Service, Contact Centres, operational efficiency, chat bots, Blog, cloud contact centre, automation, political uncertainty, customer expectations, rapid change