<img alt="" src="http://www.alskd34.com/156560.png" style="display:none;">
navigation

Olive Blog and News

David Evans

David has joined Olive as Head of WFO and advanced applications and has over 20 years experience of contact centre planning and management. As a WFO Consultant David brings with him an in-depth knowledge of pre-sales, deployment and delivery of professional services. His role will be to continually evolve the contact centre WFO portfolio through WFM and Analytics and help customers truly embed the technology and deliver ROI. He has previously worked for companies such as Next, Nationwide and JP Morgan where he took on a variety of operational planning roles.

Recent Posts

1 November 2017

by David Evans

Blog

Topics: Blog, productivity, operational efficiency, collaboration tools, Contact Centres, Cloud, automation, workforce optimisation, workforce management, scheduling

24 August 2017

by David Evans

Blog

Topics: WFM, workforce management, workforce optimisation, employee engagement, Blog, David Evans, Contact Centres, cloud contact centre, Cloud Comms, Cloud Telephony, omni-channe

12 July 2017

by David Evans

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

12 June 2017

by David Evans

Blog

Topics: communications, workforce management, scheduling, cloud contact centre, workforce optimisation, Blog

Subscribe to the Olive blog