Nerys is Chair of the DMA Contact Centre Council, a Non Exec Director for Connect Assist, (a specialist outsourcer) and Founder of Injection Consulting. Before setting up her consultancy Nerys spent 18 years in some of the UK’s most responsive outsourcers managing contact centre services for clients like Volkswagen, Vodafone, British Gas, the National Apprenticeship Service and Sky.
Nerys uses these experiences to carry out CX audits, contact centre health-checks and delivers workshops around a host of contact centre related subjects. Nerys also works with the Contact Centre and UC technology provider Mitel adding value to and developing their 900 UK contact centre clients
Nerys is noted for ‘driving change’, being ‘honest’ ‘practical’ and ‘indefatigable’.