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Olive Blog and News

18 December 2018

Posted by Lucy Callaghan

Olive customer 1st CENTRAL awarded gold at Insurance Times Awards

Designed to recognise and celebrate excellence and innovation across the breadth of UK general insurance, the Insurance Times Awards 2018 was a night of celebration and laughter (thanks to host Jimmy Carr), recognising top finalists and winners in 30 categories.


ITA18-gold-Technology-Broker

We’re thrilled to share that long-standing Olive customer 1st CENTRAL came away from the prestigious ceremony with a Gold award in the Excellence in Technology category! This category seeks to recognise initiatives and solutions that improve internal and external operational and administrative processes for UK based broker firms. Judges were on the look-out for tangible evidence that the technology has improved operational efficiencies, customer services, and/or business administration.

Zuzana Clark, General Manager Operations at 1st CENTRAL said, “the award for Excellence in Technology demonstrates not only the dedication we have to ensuring our technology infrastructure is agile, robust and market leading, but that every decision we make has our customers at the heart of it - our impressive year on year KPI improvements are proof enough of that! Working in partnership with Olive Communications has been the catalyst for our omni-channel technology transformation and all of us in First Central Group are committed to continuing to explore new and innovative ways of driving improved customer experience going forward.”

Judges on the Insurance Times panel commented on the award winning solution, saying: “...phone-based advice continues to be important, but legacy systems can be vulnerable to disruption and hard to monitor effectively. The winner moved to a cloud-based system that led to a massive 43% increase in conversions and a 30 point increase in their NPS score.”

Martin Flick, Chief Executive at Olive said, “1st CENTRAL won the award for Excellence in Technology with a solution powered by Olive. I’m so proud of the team that helped our customer innovate in their sector and in turn deliver massive benefit to their customers. With a unique pricing model, a world-class contact centre and robust business continuity plan, 1st CENTRAL are primed to continue to deliver excellent customer experience and meet ambitious growth goals.”

In our opinion, Saxon East, Content Director at Insurance Times summed up the enormity of the awards in one line – ‘make change, before change comes to you.’

Thanks to a partnership with Olive and a visionary team, that’s exactly what 1st CENTRAL did, and will continue to do. 

If we’ve peaked your interest in understanding more about how your organisation could have an award-winning cloud contact centre and telephony solution this time next year, you might be interested in downloading our eBook, Workplace of the Future: The Impact of Emerging Technologies and Unified Communications. Or feel free to contact us directly with your questions. 

Topics: insurance, events, omnichannel, Unified Communication, cloud managed service provider, communication, call centre, customer expectations

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