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Olive Blog and News

30 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Cloud Telephony, Cloud Comms, HR, marketing, communications, Blog, cloud contact centre, customer expectations

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, cloud contact centre, employee engagement

24 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

12 July 2017

by David Evans

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

14 June 2017

by Louise Daw

News

Topics: Olive News, Customer Service, Contact Centres, Cloud Comms, News, cloud contact centre, WFO, WFM

12 June 2017

by David Evans

Blog

Topics: communications, Blog, workforce management, scheduling, cloud contact centre, workforce optimisation

8 May 2017

by Louise Daw

Blog

Topics: Internet of Things, CMO, marketing, communications, big data, compliance regulation, Blog

5 May 2017

by Nick Evon

Blog

Topics: Remote Working, Flexible Working, Cloud Comms, cloud communications, productivity, collaboration tools, Blog

4 May 2017

by Paul Butler

Blog

Topics: mobile, 4g, vodafone, benchmarking report, coverage, investments, Blog

3 May 2017

by Tim Howard

Blog

Topics: Cloud Comms, Brexit, cloud communications, UK Insurance market, Innovation, elections, strategy, CFO, challenger banks, Blog

29 March 2017

by James Papier

Blog

Topics: Customer Service, Cloud Comms, cloud communications, chat bots, future, Blog

27 March 2017

by Nick Beardsley

Blog

Topics: Cloud Comms, cloud communications, cost savings, benefits, applications, operational efficiency, Blog

22 March 2017

by Louis Acquah

Blog

Topics: Nokia 3310, nostalgia, HMD global, Mobile world congress 2017, MWC17, Blog

22 March 2017

by Louise Daw

Blog

Topics: Blog

20 March 2017

by Nick Beardsley

Blog

Topics: Cloud Comms, cloud communications, avaya, chapter 11, dont panic, Blog

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