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Olive Blog and News

14 November 2017

by Louise Daw

Blog

Topics: mobile provider, Blog, SMS, voice calls, resilient communications, call recording

9 November 2017

by Louise Daw

Blog

Topics: roaming, mobile tarriffs, mobile provider, Blog, connectivity, Customer Service, communication, investment, P3 benchmarking report

1 November 2017

by David Evans

Blog

Topics: Blog, productivity, operational efficiency, collaboration tools, Contact Centres, Cloud, automation, workforce optimisation, workforce management, scheduling

20 October 2017

by Colin Campbell

Blog

Topics: Blog, Digital Transformation, IoT, M2M, productivity, operational efficiency, collaboration tools

19 October 2017

by Colin Campbell

Blog

Topics: Blog, call centre, Contact Centres, cloud contact centre, training, gamification, blogs, skills-based routing, Digital Transformation, IoT, M2M, productivity, operational efficiency

4 October 2017

by Colin Campbell

Blog

Topics: Blog, call centre, AHT, handling times, first call resolution, Contact Centres, cloud contact centre, training, WFM, employee engagement, gamification, blogs

24 August 2017

by David Evans

Blog

Topics: WFM, workforce management, workforce optimisation, employee engagement, Blog, David Evans, Contact Centres, cloud contact centre, Cloud Comms, Cloud Telephony, omni-channe

22 August 2017

by Colin Campbell

Blog

Topics: Blog, call centre, AHT, handling times, first call resolution, Contact Centres, cloud contact centre

16 August 2017

by Nerys Corfield (Guest)

Blog

Topics: Blog, DMA, contact centre, outbound calling, coldcalling, telemarketing, regulations on outbound, sales calls, marketing calls

15 August 2017

by Louise Daw

Blog

Topics: roaming, mobile tarriffs, mobile provider, Blog

31 July 2017

by Craig Robinson

Blog

Topics: Blog, Contact Centres, cloud contact centre, operational efficiency, Customer Service, chat bots, automation, political uncertainty, customer expectations, rapid change

30 July 2017

by Nick Beardsley

Blog

Topics: marketing, communications, Blog, HR, Cloud Comms, Cloud Telephony, cloud contact centre, Customer Service, customer expectations

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Blog, Contact Centres, cloud contact centre, employee engagement, operational efficiency, Customer Service

24 July 2017

by Nick Beardsley

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

12 July 2017

by David Evans

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

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