<img alt="" src="http://www.alskd34.com/156560.png" style="display:none;">
navigation

Olive Blog and News

26 March 2019

by Olive Communications

Topics: Customer Service, call centre, callcontact19, customer experience

18 December 2018

by Lucy Callaghan

Topics: customer expectations, call centre, communication, cloud managed service provider, Unified Communication, omnichannel, events, insurance

6 September 2018

by Katie Mansell

Topics: Mitel, cloud contact centre, Digital Transformation, automation, Managed Communication Services, call centre, AI

24 November 2017

by Barry Reynolds

Topics: olive, call centre, blogs, GDPR, Barry Reynolds

19 October 2017

by Colin Campbell

Blog

Topics: Contact Centres, IoT, M2M, operational efficiency, productivity, Blog, cloud contact centre, Digital Transformation, call centre, training, gamification, blogs, skills-based routing

4 October 2017

by Colin Campbell

Blog

Topics: Contact Centres, Blog, cloud contact centre, WFM, employee engagement, AHT, handling times, call centre, first call resolution, training, gamification, blogs

22 August 2017

by Colin Campbell

Blog

Topics: Contact Centres, Blog, cloud contact centre, AHT, handling times, call centre, first call resolution

Subscribe to the Olive blog