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Olive Blog and News

6 September 2018

by Katie Mansell

Topics: Mitel, cloud contact centre, Digital Transformation, automation, Managed Communication Services, call centre, AI

26 July 2018

by Martin Flick

Topics: Mitel, cloud contact centre, Digital Transformation, contact centre, AI

19 October 2017

by Colin Campbell

Blog

Topics: Contact Centres, IoT, M2M, operational efficiency, productivity, Blog, cloud contact centre, Digital Transformation, call centre, training, gamification, blogs, skills-based routing

4 October 2017

by Colin Campbell

Blog

Topics: Contact Centres, Blog, cloud contact centre, WFM, employee engagement, AHT, handling times, call centre, first call resolution, training, gamification, blogs

24 August 2017

by David Evans

Blog

Topics: Contact Centres, Cloud Telephony, Cloud Comms, Blog, workforce management, cloud contact centre, workforce optimisation, WFM, employee engagement, David Evans, omni-channe

22 August 2017

by Colin Campbell

Blog

Topics: Contact Centres, Blog, cloud contact centre, AHT, handling times, call centre, first call resolution

31 July 2017

by Craig Robinson

Blog

Topics: Customer Service, Contact Centres, operational efficiency, chat bots, Blog, cloud contact centre, automation, political uncertainty, customer expectations, rapid change

30 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Cloud Telephony, Cloud Comms, HR, marketing, communications, Blog, cloud contact centre, customer expectations

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, cloud contact centre, employee engagement

24 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

12 July 2017

by David Evans

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

14 June 2017

by Louise Daw

News

Topics: Olive News, Customer Service, Contact Centres, Cloud Comms, News, cloud contact centre, WFO, WFM

12 June 2017

by David Evans

Blog

Topics: communications, Blog, workforce management, scheduling, cloud contact centre, workforce optimisation

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