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Olive Blog and News

6 September 2018

by Katie Mansell

Topics: AI, call centre, Managed Communication Services, automation, Digital Transformation, cloud contact centre, Mitel

26 July 2018

by Martin Flick

Topics: contact centre, cloud contact centre, Mitel, AI, Digital Transformation

19 October 2017

by Colin Campbell

Blog

Topics: Blog, call centre, Contact Centres, cloud contact centre, training, gamification, blogs, skills-based routing, Digital Transformation, IoT, M2M, productivity, operational efficiency

4 October 2017

by Colin Campbell

Blog

Topics: Blog, call centre, AHT, handling times, first call resolution, Contact Centres, cloud contact centre, training, WFM, employee engagement, gamification, blogs

24 August 2017

by David Evans

Blog

Topics: WFM, workforce management, workforce optimisation, employee engagement, Blog, David Evans, Contact Centres, cloud contact centre, Cloud Comms, Cloud Telephony, omni-channe

22 August 2017

by Colin Campbell

Blog

Topics: Blog, call centre, AHT, handling times, first call resolution, Contact Centres, cloud contact centre

31 July 2017

by Craig Robinson

Blog

Topics: Blog, Contact Centres, cloud contact centre, operational efficiency, Customer Service, chat bots, automation, political uncertainty, customer expectations, rapid change

30 July 2017

by Nick Beardsley

Blog

Topics: marketing, communications, Blog, HR, Cloud Comms, Cloud Telephony, cloud contact centre, Customer Service, customer expectations

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Blog, Contact Centres, cloud contact centre, employee engagement, operational efficiency, Customer Service

24 July 2017

by Nick Beardsley

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

12 July 2017

by David Evans

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

14 June 2017

by Louise Daw

News

Topics: Cloud Comms, Customer Service, Contact Centres, cloud contact centre, WFO, WFM, News, Olive News

12 June 2017

by David Evans

Blog

Topics: communications, workforce management, scheduling, cloud contact centre, workforce optimisation, Blog

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