navigation

Olive Blog and News

1 November 2017

by David Evans

Blog

Topics: Cloud, Contact Centres, operational efficiency, productivity, collaboration tools, Blog, workforce management, scheduling, workforce optimisation, automation

19 October 2017

by Colin Campbell

Blog

Topics: Contact Centres, IoT, M2M, operational efficiency, productivity, Blog, cloud contact centre, Digital Transformation, call centre, training, gamification, blogs, skills-based routing

4 October 2017

by Colin Campbell

Blog

Topics: Contact Centres, Blog, cloud contact centre, WFM, employee engagement, AHT, handling times, call centre, first call resolution, training, gamification, blogs

24 August 2017

by David Evans

Blog

Topics: Contact Centres, Cloud Telephony, Cloud Comms, Blog, workforce management, cloud contact centre, workforce optimisation, WFM, employee engagement, David Evans, omni-channe

22 August 2017

by Colin Campbell

Blog

Topics: Contact Centres, Blog, cloud contact centre, AHT, handling times, call centre, first call resolution

31 July 2017

by Craig Robinson

Blog

Topics: Customer Service, Contact Centres, operational efficiency, chat bots, Blog, cloud contact centre, automation, political uncertainty, customer expectations, rapid change

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, cloud contact centre, employee engagement

24 July 2017

by Nick Beardsley

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

12 July 2017

by David Evans

Blog

Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

14 June 2017

by Louise Daw

News

Topics: Olive News, Customer Service, Contact Centres, Cloud Comms, News, cloud contact centre, WFO, WFM

2 January 2017

by Paul Butler

News

Topics: Cloud, Contact Centres, Unified Communications, Accreditation, vodafone, Total communications Partner, News

29 December 2016

by Louise Daw

News

Topics: Telecomms Management, Cloud, Security, Contact Centres, Unified Communications, Business Communications, Awards, Olive Awards, scania, News

20 December 2016

by Nick Beardsley

News

Topics: Telecomms Management, Cloud, Security, Contact Centres, Unified Communications, Business Communications, laithwaites, News

14 September 2015

by Jody Kennedy

News

Topics: Olive News, Telecomms Management, Cloud, Contact Centres, Cloud Telephony, Unified Communications, Business Communications, News

Subscribe to the Olive blog