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Olive Blog and News

1 November 2017

by David Evans

Blog

Topics: Blog, productivity, operational efficiency, collaboration tools, Contact Centres, Cloud, automation, workforce optimisation, workforce management, scheduling

19 October 2017

by Colin Campbell

Blog

Topics: Blog, call centre, Contact Centres, cloud contact centre, training, gamification, blogs, skills-based routing, Digital Transformation, IoT, M2M, productivity, operational efficiency

4 October 2017

by Colin Campbell

Blog

Topics: Blog, call centre, AHT, handling times, first call resolution, Contact Centres, cloud contact centre, training, WFM, employee engagement, gamification, blogs

24 August 2017

by David Evans

Blog

Topics: WFM, workforce management, workforce optimisation, employee engagement, Blog, David Evans, Contact Centres, cloud contact centre, Cloud Comms, Cloud Telephony, omni-channe

22 August 2017

by Colin Campbell

Blog

Topics: Blog, call centre, AHT, handling times, first call resolution, Contact Centres, cloud contact centre

31 July 2017

by Craig Robinson

Blog

Topics: Blog, Contact Centres, cloud contact centre, operational efficiency, Customer Service, chat bots, automation, political uncertainty, customer expectations, rapid change

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Blog, Contact Centres, cloud contact centre, employee engagement, operational efficiency, Customer Service

24 July 2017

by Nick Beardsley

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

12 July 2017

by David Evans

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

14 June 2017

by Louise Daw

News

Topics: Cloud Comms, Customer Service, Contact Centres, cloud contact centre, WFO, WFM, News, Olive News

2 January 2017

by Paul Butler

News

Topics: Cloud, Contact Centres, Unified Communications, vodafone, Total communications Partner, Accreditation, News

29 December 2016

by Louise Daw

News

Topics: Awards, Olive Awards, Telecomms Management, Business Communications, Security, Unified Communications, Cloud, scania, Contact Centres, News

20 December 2016

by Nick Beardsley

News

Topics: Telecomms Management, Business Communications, Security, Unified Communications, Cloud, Contact Centres, laithwaites, News

14 September 2015

by Jody Kennedy

News

Topics: Olive News, Telecomms Management, Cloud, Contact Centres, Cloud Telephony, Unified Communications, Business Communications, News

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