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Olive Blog and News

9 November 2017

by Louise Daw

Blog

Topics: roaming, mobile tarriffs, mobile provider, Blog, connectivity, Customer Service, communication, investment, P3 benchmarking report

31 July 2017

by Craig Robinson

Blog

Topics: Blog, Contact Centres, cloud contact centre, operational efficiency, Customer Service, chat bots, automation, political uncertainty, customer expectations, rapid change

30 July 2017

by Nick Beardsley

Blog

Topics: marketing, communications, Blog, HR, Cloud Comms, Cloud Telephony, cloud contact centre, Customer Service, customer expectations

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Blog, Contact Centres, cloud contact centre, employee engagement, operational efficiency, Customer Service

24 July 2017

by Nick Beardsley

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

12 July 2017

by David Evans

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

14 June 2017

by Louise Daw

News

Topics: Cloud Comms, Customer Service, Contact Centres, cloud contact centre, WFO, WFM, News, Olive News

29 March 2017

by James Papier

Blog

Topics: Cloud Comms, cloud communications, Customer Service, chat bots, future, Blog

6 December 2016

by Jo King

Blog

Topics: Customer Service, 24/7, Blog

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