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Olive Blog and News

1 November 2017

by David Evans

Blog

Topics: Blog, productivity, operational efficiency, collaboration tools, Contact Centres, Cloud, automation, workforce optimisation, workforce management, scheduling

20 October 2017

by Colin Campbell

Blog

Topics: Blog, Digital Transformation, IoT, M2M, productivity, operational efficiency, collaboration tools

19 October 2017

by Colin Campbell

Blog

Topics: Blog, call centre, Contact Centres, cloud contact centre, training, gamification, blogs, skills-based routing, Digital Transformation, IoT, M2M, productivity, operational efficiency

31 July 2017

by Craig Robinson

Blog

Topics: Blog, Contact Centres, cloud contact centre, operational efficiency, Customer Service, chat bots, automation, political uncertainty, customer expectations, rapid change

28 July 2017

by Nerys Corfield (Guest)

Blog

Topics: Blog, Contact Centres, cloud contact centre, employee engagement, operational efficiency, Customer Service

24 July 2017

by Nick Beardsley

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

12 July 2017

by David Evans

Blog

Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

27 March 2017

by Nick Beardsley

Blog

Topics: Cloud Comms, cloud communications, benefits, applications, cost savings, operational efficiency, Blog

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