Olive Blog and News

5 good reasons to use Workforce Management for forecasting

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Topics: Blog, productivity, operational efficiency, collaboration tools, Contact Centres, Cloud, automation, workforce optimisation, workforce management, scheduling

Workforce Management (WFM) and Employee Engagement is a No Brainer –  3 key areas to consider

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Topics: WFM, workforce management, workforce optimisation, employee engagement, Blog, David Evans, Contact Centres, cloud contact centre, Cloud Comms, Cloud Telephony, omni-channe

13 Ways to Boost Productivity in Your Contact Centre

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Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

5 signs you need to start considering a Workforce Management Solution

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Topics: Blog, workforce optimisation, workforce management, Contact Centres, cloud contact centre, employee engagement, operational efficiency, forecasting, staffing levels, Customer Service

What should a great Workforce Management solution deliver?

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Topics: communications, workforce management, scheduling, cloud contact centre, workforce optimisation, Blog