Olive Blog and News

5 good reasons to use Workforce Management for forecasting

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Topics: Cloud, Contact Centres, operational efficiency, productivity, collaboration tools, Blog, workforce management, scheduling, workforce optimisation, automation

Workforce Management (WFM) and Employee Engagement is a No Brainer –  3 key areas to consider

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Topics: Contact Centres, Cloud Telephony, Cloud Comms, Blog, workforce management, cloud contact centre, workforce optimisation, WFM, employee engagement, David Evans, omni-channe

13 Ways to Boost Productivity in Your Contact Centre

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Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

5 signs you need to start considering a Workforce Management Solution

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Topics: Customer Service, Contact Centres, operational efficiency, Blog, workforce management, cloud contact centre, workforce optimisation, employee engagement, forecasting, staffing levels

What should a great Workforce Management solution deliver?

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Topics: communications, Blog, workforce management, scheduling, cloud contact centre, workforce optimisation