In partnership with Mitel, Olive delivered a presentation at last month's Call & Contact Centre Expo. Olive's Enterprise Director, Nick Beardsley, and Mitel's Contact Centre Sales Manager UKSI, Shameem Smillie presented on the "AI influence on a Customer Experience" to a jam-packed audience on day 1 of the expo.
Find out what they had to say, and why this topic held such significance with our audience, by viewing their presentation below.
We answer just how AI will be used in the workplace of the future.
Is technology driving consumer behaviour, or is consumer behaviour driving technology? Watch the video above to find out!
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