Guide : Define user profiles to drive technology strategy

Why defining user profiles is a prerequisite when planning new technology investments

Technology purchase decisions are often made based on the demand for the technology itself, rather than the actual requirements of who will be using it and why/how they need it.

We suggest a framework approach to support you in rationalising requirements, user profiles and available technologies. Importantly it could also help to identify potential areas of cost savings and efficiencies.

Within our guide you can learn about:

  • Generating a positive impact on your customers, through the use of the most suitable technology for your teams
  • Identifying Fixed, Flexi & Field type workers and what their communications needs are
  • Giving staff the right tools for the job
  • Creating a more motivated workforce, supported with the right technology

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