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Driving Digital Customer Experience:
Innovative Automation in the Contact Centrecolour-line-green-6.png

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On Thursday 20th September 2018, Olive held our Driving Digital Customer Experience: Innovative Automation in the Contact Centre event.

Following Mitel's recent integration with Google Cloud Contact Centre AI, Olive Communications were able to provide the FIRST UK preview of exactly how digital technologies are shaping AI-powered customer experiences in the contact centre.

Here's a recap of our speakers and key themes:

Olive-Logo The Time to Take Action is Now
The Changing Landscape of Customer Service in a Digitalised and Automated Environment 
Nick Beardsley
Enterprise Director, Olive
 

Mitel-Logo Enhancing the Customer Experience by Embracing Digital Transformation
(Followed by demonstration)

Shameem Smillie 
Contact Centre Sales Manager UKISA, Mitel
 

Mitel-Logo

Introducing the Intelligent Customer Experience with Google
Joshua Haslett 
Vice President of Strategic Innovation, Mitel 
 

Olive-Logo Innovation and ROI; how will you demonstrate success?
Lucien Wynn 
Chief Operations Officer, Olive

 

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